Customer Service FAQ's
A FOB account is highly recommended if you ship frequently. This offers you negotiated price savings and the opportunity to pay by monthly invoice. Less frequent shippers can pay by cash or ANOTHER METHOD ACCEPTABLE TO BOTH PARTIES..
In the unlikely event that a Time Definite Delivery misses its scheduled delivery through our fault, you should contact our customer service department who will arrange agreed compensation for you.
If your shipment failed to arrive, it is important that you contact customer service with an accurate description of the goods and their packaging as soon as possible. Our “found shipment centers” hold on to items that were not properly addressed or that became detached from their packaging. It is possible that they will be able to reunite you with your shipment. If this fails, please contact customer service contact customer service to file a report. Please note that damage to goods in transit is frequently the result of inadequate packaging.
Absolutely! FOB has unrivalled experience of international shipping. Please contact FOB Sales Team to discuss your needs.