Customer Service FAQ's

FREE ON BOARD GLOBAL LOGISTICS LIMITED (FOB) has always been committed to customer service, anticipating needs and providing the highest level of service and reliability at all times.
 The FOB Tracking page can provide up-to-date information on your shipment location.

A FOB account is highly recommended if you ship frequently. This offers you negotiated price savings and the opportunity to pay by monthly invoice. Less frequent shippers can pay by cash or ANOTHER METHOD ACCEPTABLE TO BOTH PARTIES..

In the unlikely event that a Time Definite Delivery misses its scheduled delivery through our fault, you should contact our customer service department who will arrange agreed compensation for you.

If your shipment failed to arrive, it is important that you contact customer service with an accurate description of the goods and their packaging as soon as possible. Our “found shipment centers” hold on to items that were not properly addressed or that became detached from their packaging. It is possible that they will be able to reunite you with your shipment. If this fails, please contact customer service contact customer service to file a report. Please note that damage to goods in transit is frequently the result of inadequate packaging.

We will be pleased to advise and arrange carriage of any SIZE OF CARGO for you.
You will have to discuss this with the vendor. It depends on the type of commodity you are purchasing, the value of the goods, how the vendor labels them for customs purposes and what country you are importing them into. If customs imposes a charge, FOB will advise you of this extra cost in the first instance, however you are advised to pay this, whether or not you accept delivery of the goods.

Absolutely! FOB has unrivalled experience of international shipping. Please contact FOB Sales Team to discuss your needs.

Please be aware that when purchasing goods via internet sites, some or all of these goods may not originate in your home country. When goods are not sent domestically or within a single customs union, you are liable to pay any inbound duties and taxes which your local Customs authority deems appropriate. Duties and taxes are most typically not included in the price of the goods you purchase online.
FOB pays the Customs authority on your behalf any duties and taxes that are due on the goods, when they enter the country. This simple process ensures that our courier can deliver your goods in shortest possible transit time. Please note that we only release the goods to you upon the full repayment of any duties and taxes that were paid on your behalf.